These orders may take 4-6 weeks to process due to each piece being individually made and inspected for quality assurance. *Please note that all solid gold, diamond, or custom orders are made to order. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS* USPS shipments come with the package's customs number indicating when the package leaves the United States. only and Insurance must be purchased separately). Tracking provided until package leaves U.S.
USPS International Priority (Allow 1 - 2 days to ship and 6 - 12 days to arrive. ** Estimated Date of Delivery - Login Hereto check when to expect your delivery.įor international orders you can select either of the following options: Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems. All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.Ĭustom Items: Custom designed items will take 4-6 weeks to create and produce. After production, items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. All orders will receive a tracking number. NON-Custom Items: Most items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. ** Lifetime Warranty DOES NOT APPLY to solid and real gold items, does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuse* If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value. Any further will incur a $45 repair fee.
B LETTER CHAIN FREE
For custom items, we will recreate the same item FREE of charge - ONE time only.For non-custom items, we issue a replacement for a maximum of 3 times ONLY.If your product fades, breaks, or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item: As part of this commitment, we offer a Lifetime Guarantee add-on for all jewelry purchases. Gold Pres is committed in providing our customers with the best experience and highest quality jewelry. Kindly email us ASAP with your order number and concern at Order cancellations and changes outside the allowable time frame will no longer be accepted and processed. This is to avoid confusion and error in our records. We accept cancelation and changes in details STRICTLY within 48 hours upon the order was placed (**if the order is not yet fulfilled).
"Email us asap once returned!" Can I still cancel/change the details on my order? These made to order items are not eligible for return. Sales are final on purchases of limited edition, precious material, real/solid gold, or custom items.To the comfort of our customers, we will provide a free domestic prepaid label.Please allow up to 5 business days after your return is processed for shipment of the replacement item(s) (exclusions apply for items on back-order) or refund to be processed.Custom and solid gold items are not eligible for a return since each piece is handmade to order. Return for a refund (Preferential returns) is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.īut in some circumstances, we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee. Gold Pres accepts returns/replacements within 30 days from the date the item(s) was delivered, ONLY if it's damaged or defective upon receiving.Īfter the 30-day period, you will no longer be eligible and won't be able to receive a refund.
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